Privacy Policy
Effective date: 11 Aug 2025
We respect your privacy. This page explains what data we collect, why we collect it, how we use it, and the choices you have. Questions? Email policy@seojack.net.
1) Who we are
SEOJACK.NET LLC ("we", "us") provides websites and marketing automation services. We are the data controller for information collected on seojack.net (including /uk/).
- Trading name: SEOJACK.NET LLC
- Email: hello@seojack.net
- Postal address: Layton, UT, USA
- Support hours: Mon–Fri, 09:00–17:00 (UK time)
2) Scope
This policy covers personal information we collect:
- on our website and landing pages;
- through forms, bookings, chat, and email;
- from customers during onboarding and service delivery;
- via trusted providers we use to run our business (see “Sharing & processors”).
It does not cover client websites we build or third‑party sites that link to/from ours.
3) Data we collect
Information you give us
- Contact details (name, email, phone).
- Business info (company name, services, location, hours, social links).
- Project inputs (domain, content, images, brand assets).
- Booking details (preferred times, notes).
- Payment details are processed by our payment provider (we don’t see full card numbers).
Information we collect automatically
- Device, browser and log data (IP address, pages viewed, timestamps).
- Approximate location based on IP.
- Cookies and similar technologies (see “Cookies & analytics”).
Information from third parties
- Scheduling/booking data (from Calendly).
- Payment status (from Stripe).
- Form submissions (from WPForms) and any connected tools.
4) How we use data
- Provide and improve our services and website.
- Process bookings, payments, and customer onboarding.
- Communicate with you (support, updates, optional marketing).
- Measure performance, prevent fraud/abuse, and keep services secure.
- Comply with legal, tax, and regulatory obligations.
5) Legal bases (EU/UK GDPR)
- Contract – to deliver the services you’ve requested.
- Legitimate interests – to run and protect our business (e.g., basic analytics, fraud prevention). We balance these against your rights.
- Consent – for non‑essential cookies/analytics and direct marketing; you can withdraw consent at any time.
- Legal obligation – record‑keeping and financial rules.
8) How long we keep data
- Form submissions and emails: typically 24 months.
- Client records and invoices: 6–7 years for tax/legal reasons.
- Analytics data: 14–26 months (then deleted/aggregated).
9) Security
We use HTTPS/SSL, access controls, least‑privilege accounts, and regular updates. No method is 100% secure, so we can’t guarantee absolute security.
10) Your rights
EU/UK residents
Request access, correction, deletion, restriction, or portability of your personal data, and object to certain processing (including direct marketing). Withdraw consent any time. Email hello@seojack.net with “Privacy request”. You can complain to the UK ICO or your local authority.
US residents
Depending on your state, you may have rights to know, access, correct, delete, or opt out of certain data sharing. To exercise these, email hello@seojack.net. We don’t sell personal information.
11) International transfers
We may transfer personal data between the UK, EU, and US. When we do, we rely on recognized safeguards such as Standard Contractual Clauses and/or provider certifications.
12) Children
Our services aren’t directed to children under 13 (or 16 in the EU/UK). If a child has provided us data, contact us and we’ll delete it.
13) Changes
We may update this policy. We’ll change the “Effective date” above and, if changes are material, provide a prominent notice.
14) Contact
Email: hello@seojack.net
Postal: Layton, UT, USA
Terms of Service
Effective date: 11 Aug 2025
By using our website or buying our services, you agree to these Terms.
1) About us
SEOJACK.NET LLC ("we", "us") provides websites and marketing automation services. Our primary website is seojack.net.
- Trading name: SEOJACK.NET LLC
- Email: hello@seojack.net
- Postal address: Layton, UT, USA
2) Services
We offer website packages (e.g., Starter) and marketing automation packages (e.g., Local Growth Autopilot, Pro Growth Suite), plus add‑ons. Descriptions on our site form part of these terms. Timelines are estimates and depend on your inputs, access, and scope changes.
3) Orders, pricing & payments
- Prices: shown on /pricing in USD/GBP. Taxes, if any, are added at checkout.
- Payments: handled by Stripe. We don’t store card details.
- Invoicing: If invoiced directly, terms are net 7 days unless agreed otherwise.
- Scope changes: Out‑of‑scope work is quoted separately and requires your approval.
4) Subscriptions, cancellation & refunds
- Subscriptions: Plans (Starter, Autopilot, Pro) bill monthly until cancelled.
- Cancel anytime: Cancellation takes effect at the end of the current billing period.
- Refunds: No refunds for partially used subscription periods. One‑time services are refundable until work begins.
- Pausing: On request, we may pause a subscription for up to 60 days; services are suspended while paused.
- On cancel: Hosting/licenses included in a plan end. On request we will provide a reasonable site export or handover package.
5) Client responsibilities
- Provide accurate information, materials, and timely feedback.
- Grant necessary access (domain/DNS, website, analytics, Google Business Profile, ad accounts, etc.).
- Ensure you have rights to any content you supply.
- Comply with applicable laws (e.g., advertising, data protection).
6) Access & permissions
You authorize us (and our contractors) to access systems you nominate to deliver services. We use access only for the agreed purpose and remove/return access on request or termination.
7) Acceptable use
You agree not to use our services/site to publish or transmit anything unlawful, harmful, misleading, or infringing; to attempt unauthorized access; or to interfere with others’ use.
8) Intellectual property
- Your content: You retain ownership of content you provide; you grant us a non‑exclusive license to use it to deliver services.
- Our work: Upon full payment, you receive a license to use the final website/assets for your business. Our underlying methods, templates, and tooling remain ours.
- Portfolio: We may display non‑confidential results (e.g., screenshots, logos) in our portfolio unless you ask us not to in writing.
9) Confidentiality
We keep your non‑public information confidential and use it only to deliver services, except where disclosure is required by law.
10) Privacy & data
See our Privacy Policy for how we collect and process personal data. If we process personal data on your behalf, we can provide a Data Processing Addendum on request.
11) Warranties & disclaimers
- We’ll provide services with reasonable care and skill.
- We don’t guarantee specific rankings, traffic, or revenue. Results vary based on many factors outside our control.
- Except as stated here or required by law, services are provided “as is”.
12) Limitation of liability
To the maximum extent permitted by law, we’re not liable for indirect, incidental, or consequential losses, lost profits, or loss of data. Our total liability for any claim is limited to the amount you paid us in the 3 months before the event giving rise to the claim.
13) Indemnity
You agree to indemnify us against claims arising from content you provide, unlawful use of the services, or your breach of these terms.
14) Termination
Either party may terminate for convenience on notice (end of current billing period for subscriptions) or immediately for material breach. You’re responsible for fees due up to termination.
15) Governing law
These terms are governed by the laws of England & Wales for UK clients and the laws of the State of Utah, USA for US clients, without regard to conflict‑of‑law rules. Courts in those locations have exclusive jurisdiction.
16) Changes
We may update these terms. We’ll update the effective date and, for material changes, provide a prominent notice.
17) Contact
Email: hello@seojack.net
Postal: Layton, UT, USA
Cancellation & Refunds
Effective date: 11 Aug 2025
How subscriptions and refunds work at SEOJACK.NET LLC.
Subscriptions
- Plans: Starter, Autopilot, and Pro bill monthly until cancelled.
- Cancel anytime: cancellations take effect at the end of the current billing period. Services remain active until that date.
- Pausing: on request, we may pause a subscription for up to 60 days; services are suspended while paused.
Refunds
- Subscriptions: we don’t offer refunds for partially used periods.
- One‑time services: refundable until work begins. After work has begun, refunds are not available.
After cancellation
- Hosting/licences: any hosting or third‑party licenses included in your plan end when your subscription ends.
- Site export: on request we’ll provide a reasonable site export or handover package.
How to cancel
You can cancel via your original Stripe subscription email or by contacting hello@seojack.net. We’ll confirm by email.